Implementation, trainingand managed support.
The platform is only as good as the rollout behind it. We stand up your digital twin, train your people, and keep it running long after go-live.
We stand the platform up on your site and hand over a working digital twin.
Your team leaves able to run it — not dependent on us.
Help when you need it, and eyes on the twin when you don't.
A working digital twin, handed over — not a login and good luck.
What's included
Three things that
Make a rollout land.
Implementation
We stand the platform up on your site and hand over a working digital twin.
- Scan or model the facility
- Tag assets & build the registry
- Connect sensors & systems
- Configure dashboards & apps
Training
Your team leaves able to run it — not dependent on us.
- Admins, safety leads & floor teams
- On-site & remote sessions
- Inspector enablement
- Certification & refreshers
Managed support
Help when you need it, and eyes on the twin when you don't.
- Helpdesk & priority response
- Proactive monitoring
- Health checks & updates
- Re-inspection scheduling
Deployment scope
Everything a rollout
Has to cover.
The scope is agreed around your sites, systems and team before kickoff — from the first scan of the facility to handover.
Implementation
From kickoff
To go-live.
A working digital twin, handed over — not a login and good luck.
Scope
Agree sites, systems and success criteria.
Scan & model
Capture the facility and stand up the base twin.
Tag & connect
Build the asset registry; wire in sensors and systems.
Go live
Switch on dashboards, applications and alerts.
Hand over
Train the team and move into managed support.
Training
Your team,
Ready to run it.
We train every role that touches the platform, and certify them.
Administrators
Configuration, users, permissions and the day-to-day running of the platform.
Safety leads
Inspection programmes, findings, corrective actions and closure evidence.
Floor teams
The applications and devices used at the rack, dock and vehicle.
Inspectors
Enablement for the people carrying out and recording inspections.
Certification
Sessions conclude with certification, and refreshers are available afterwards.
Materials & docs
Documentation and self-serve material your team keeps after handover.
Managed support
Looked after,
Long after launch.
Help when you need it, and monitoring when you don't.
Helpdesk
A route to the team when something needs answering or fixing.
Proactive monitoring
Eyes on the twin between the moments you are looking at it.
Updates
Product updates applied as they are released.
Health checks
Scheduled reviews of the deployment, data and configuration.
Re-inspection scheduling
Keep the inspection programme running to its intervals.
Account manager
A named contact who knows your sites and your rollout.
Support plans
Pick the level
Of cover.
Essential
For teams running RAMS themselves.
- Portal & documentation
- Product updates
- Email support
- Self-serve training
Priority
For sites that want a safety net.
- Everything in Essential, plus
- Priority response
- Named contact
- Scheduled health checks
- Re-inspection reminders
Fully managed
For estates that want it run for them.
- Everything in Priority, plus
- Proactive twin monitoring
- Managed re-inspections
- On-site support days
- Quarterly reviews
Plan names and inclusions are indicative; support levels and SLAs are agreed per engagement.
Questions
Common questions
About the rollout.
Typically a few weeks from kickoff to go-live, scaling with site size and scope. We scan or model the facility, tag assets, connect systems and configure the platform before handing over.
Deployed properly.Supported for good.
Tell us about your sites and team, and we'll shape a rollout and support plan that fits.